About

How we got here

ProductLab started in 2019 as the operations department of a single marketplace seller. We were the people writing the listings, chasing the factory about a wrong batch of zips and arguing with support about a stock discrepancy. When two befriended sellers asked whether we could do the same for them, it turned out that this was the actual product.

Seven years later the structure has not changed much. We are still an operations team — just one that works for eleven brands instead of one. There is no account management layer between you and the people doing the work, and there are no strategy decks. If something is not working, the person who will fix it is in the call.

How we work

Every client gets a named team: an operations lead, a content producer and an advertising specialist, with sourcing and inspection pulled in per project. The team is listed by name in the contract, and you talk to them directly in a shared channel.

We work inside your accounts, under your brand. All logins stay yours, all data stays in your systems, and every process we build is documented as we go — so that if we part ways, your team can keep running it from the same instructions.

What we will not do

We do not take commission from suppliers, do not buy reviews, and do not run schemes that put a seller account at risk. This costs us a certain kind of client, which is a trade we are content with — an account ban erases years of work in a morning, and we are usually the ones who would have to rebuild it.

Office

Twenty-four people in one office, plus inspection partners in Guangzhou and Istanbul. Working hours 09:00–18:00 CET, with an on-call rotation for stock and account incidents outside those hours.